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Customer Service

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If you have any doubt or need help, please contact us. 

You have many ways to contact us.

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Monday to Friday, from 9:30 a.m. to 6:30 p.m. (Moscow time). Toll-free phone for callers in Russia.

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    Customer Service phone number for the Main Directorate of the Central Bank of the Russian Federation:

    To contact the Main Directorate of the Central Bank of the Russian Federation for the Federal District of Moscow, which is in charge of monitoring the activity of credit organisations in the Central Federal District, call Customer Service at: 

    Free of charge calls from Russian regions

    8 800 300-30-00 24 hours

    In accordance with tariffs of your operator

    +7 499 300-30-00 24 hours

    Free of charge from cell phones in Russia.
    Available for Beeline, MegaFon, MTS, Tele2 customers

    300 24 hours

    By calling Customer Service you can obtain the contact details of the financial entities operating in the Central Federal District, as well as information on the institutions with revoked licences. 

    Additionally, by using Customer Service, you can leave a message reporting alleged irregularities in foreign exchange transactions.

    Where to find us:

    Business Centre West Park. 119530, Moscow, Ochakovskoe schosse, 34, building B204.
    Licence from the Central Bank of Russia:

    Global Exchange Group Headquarters:

    Our Headquarters address in Salamanca (Spain):

    C/ Primera nº 17-19, Edificio 21, planta 2ª, oficina 206 Parque empresarial el Montalvo III,
    37188 Carbajosa de la Sagrada - Salamanca (Spain)

    Licence from the Central Bank of Russia:

    3533-K as of 19.05.2016

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